Refund policy
VIVIENNE GOLD
RETURNS & WARRANTY POLICY
At Vivienne Gold, we are committed to providing timeless, high-quality jewellery designed to be worn and enjoyed every day. If you experience an issue with your purchase, we are here to help.
RETURNS FOR FAULTY ITEMS
We take great care in the quality of our products. If you believe your item has a manufacturing fault, please contact us within 30 days of receiving your order.
To request a return, please email Laura@vivienne-gold.com with:
• Your order number
• A description of the issue
• Clear photographs showing the fault
Once your claim has been assessed and approved, Vivienne Gold will provide a complimentary prepaid return shipping label for Australian customers.
Upon receipt and inspection of the item, we will determine the appropriate remedy, which may include:
• Repair of the item
• Replacement of the item
• Store credit
• Refund
CHANGE OF MIND
Due to hygiene considerations and the nature of our products, Vivienne Gold does not offer refunds, exchanges or store credit for change-of-mind purchases.
NON-FAULTY ITEMS
The following are not considered manufacturing faults:
• General wear and tear
• Scratches, dents or accidental damage
• Damage caused by improper care, storage or cleaning
• Exposure to chemicals, perfumes, lotions or harsh cleaning products
• Lost items or missing components after delivery
• Damage resulting from misuse or alteration
WARRANTY
Vivienne Gold jewellery is covered by a six (6) month warranty against manufacturing defects from the date of purchase.
This warranty covers faults resulting from defects in materials or workmanship under normal use.
This warranty does not cover:
• General wear and tear
• Tarnishing caused by improper care
• Accidental damage
• Damage caused by misuse or neglect
• Lost or stolen items
AUSTRALIAN CONSUMER LAW
Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law. Where required by law, Vivienne Gold will provide remedies for products that fail to meet consumer guarantees, including repair, replacement or refund as appropriate.
CONTACT US
For all warranty and return enquiries, please contact:
We aim to respond to all enquiries within 2 business days.