Welcome to Vivienne Gold. We believe elegant jewellery should be made for real life — beautiful enough to make a statement, and practical enough to wear every day.

Below you'll find answers to some of our most frequently asked questions.

Jewellery & Materials

Is Vivienne Gold jewellery waterproof?

Yes. Our jewellery is designed to be waterproof and suitable for everyday wear, including exposure to water, sweat and everyday activities.

However, to keep your jewellery looking its best for as long as possible, we recommend avoiding prolonged exposure to harsh chemicals such as perfumes, cleaning products, chlorine and strong skincare products.

What is Vivienne Gold jewellery made from?

Our jewellery is made from high-quality 316L surgical grade stainless steel and features 18K PVD gold plating.

We use stainless steel because it is durable, resistant to tarnishing and well suited to everyday jewellery.

What is 18K PVD gold plating?

PVD (Physical Vapour Deposition) is a modern plating process that bonds a layer of 18K gold to the stainless steel base.

PVD plating is significantly more durable than traditional gold plating, making it an excellent choice for jewellery designed for everyday wear.

Will my jewellery tarnish?

Our jewellery is designed to be resistant to tarnishing and discolouration.

Like all jewellery, its longevity can be affected by exposure to chemicals, perfumes, chlorine, salt water and excessive moisture. Following our care recommendations will help keep your jewellery looking beautiful for longer.

Is Vivienne Gold jewellery suitable for sensitive skin?

Our stainless steel jewellery is designed with everyday comfort in mind. Many people who are sensitive to certain metals find stainless steel jewellery comfortable to wear.

We realise everyone's skin is different, so although we use surgical grade steel, this still may not be suitable for all skin types.

Caring For Your Jewellery

How should I care for my Vivienne Gold jewellery?

Although our jewellery is designed for everyday wear, a little care will help maintain its finish.

We recommend:

• Store your jewellery in a dry place when you're not wearing it.
• Keep it away from perfumes, lotions and harsh chemicals where possible.
• Avoid prolonged exposure to chlorine and cleaning products.
• Wipe your jewellery gently with a soft, dry cloth if needed.
• Store individual pieces separately to help prevent scratching.

Can I shower while wearing my jewellery?

Yes. Our jewellery is designed to be waterproof and can be worn in the shower.

For the longest-lasting finish, however, we recommend removing your jewellery before swimming in chlorinated pools or using spa facilities.

Can I swim in my jewellery?

Yes, our jewellery is waterproof and you can swim in our jewellery.

For the longest-lasting finish, however, we recommend removing your jewellery before swimming in chlorinated pools or using spa facilities. Please follow care instructions to keep your jewellery looking it's best.

Orders & Shipping

Where does Vivienne Gold ship?

We currently ship worldwide. As we are based in Australia, shipping times vary.

Please see our Shipping Policy for current delivery timeframes and shipping costs.

How long will my order take to arrive?

Orders are generally dispatched within our stated processing timeframe, followed by Australia Post or the relevant delivery service.

Once your order has been dispatched, you'll receive tracking information where tracking is available.

How can I track my order?

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

Please check your junk or spam folder if you haven't received the email.

Can I change or cancel my order after placing it?

We aim to process orders as quickly as possible. If you need to make a change or cancel your order, please contact us as soon as possible.

Once an order has been processed or dispatched, we may not be able to make changes.

Returns & Exchanges

What is your returns policy?

We want you to love your Vivienne Gold jewellery.

Please refer to our Returns Policy for information about eligibility, timeframes and the returns process.

Items must meet the conditions outlined in our Returns Policy.

What if my jewellery arrives damaged or faulty?

We're sorry if something isn't right with your order.

Please contact us as soon as possible with your order number and photographs of the issue. We'll assess the problem and work with you to find an appropriate solution.

Can I return jewellery that I've worn?

Due to hygiene considerations and the nature of our products, Vivienne Gold does not offer refunds, exchanges or store credit for change-of-mind purchases.

Returned jewellery must meet the conditions outlined in our Returns Policy.

Please contact us before sending anything back so we can provide the correct return instructions.

About Vivienne Gold

What makes Vivienne Gold different?

Vivienne Gold was created for women who want elegant, timeless jewellery without the luxury price tag.

Our collections are designed to bring effortless sophistication to everyday life — from the office to dinner, weekends and special occasions.

Old money style, the new way.

Is Vivienne Gold jewellery suitable for everyday wear?

Absolutely. Our jewellery is designed with everyday elegance in mind.

Whether you're heading to work, meeting friends for coffee or dressing up for dinner, our pieces are designed to complement your wardrobe effortlessly.

Is Vivienne Gold jewellery affordable luxury?

That's exactly what we're about.

We believe you shouldn't need to spend hundreds or thousands of dollars to enjoy beautiful, timeless jewellery. Vivienne Gold brings together elegant design, quality materials and accessible pricing.

Still Have Questions?

We're always happy to help.

If you can't find the answer you're looking for, please contact us and our team will be happy to assist.

Vivienne Gold

Elegant Every Day Luxury that is affordable.